Shipping policy

Returns & Exchanges Policy

At Gleeffyn, we strive to provide a smooth and enjoyable shopping experience. If you encounter an issue with your order, our Returns & Exchanges Policy is designed to assist you as quickly and efficiently as possible.

Products may be eligible for return or exchange within 7 days of delivery, provided that they remain in their original condition and include all accompanying accessories, tags, manuals, and packaging materials. Requests submitted after this period may not qualify for return or exchange approval.

All return, refund, and exchange requests for online purchases must be submitted directly through our Customer Support Team.

Please note that returns based solely on personal preference, buyer's remorse, or a change of mind are not eligible for refunds or exchanges.

How to Request a Return or Exchange

Step 1: Contact Customer Support

To initiate a return, exchange, or refund request, please send an email to:

contact@gleeffyn.com

Include the following information:

Full Name
Order Number
Clear photos of the product (if damaged, defective, or incorrect)
Detailed explanation of the issue

Step 2: Request Review

Once your request has been received, our support team will evaluate the information provided and respond within approximately 24–48 business hours.

Step 3: Return Authorization

If your request is approved, we will provide detailed return instructions along with a prepaid return label via email.

Step 4: Ship the Item

Securely package the item and attach the return label provided by our team.

Returns must only be sent using the authorized return label and instructions supplied by Gleeffyn. Please do not send products to the original shipping address shown on the package.

Step 5: Inspection and Resolution

After the returned item arrives at our facility and passes inspection, we will process one of the following resolutions:

A refund to the original payment method; or
A replacement item shipped at no additional product cost.

Approved refunds are generally processed within 3–5 business days, depending on your payment provider.

Approved replacement orders are typically prepared and dispatched within 72 hours after return verification.

Lost or Missing Deliveries

If tracking information indicates that a package was successfully delivered but you believe you did not receive it, we will first rely on the delivery confirmation provided by the shipping carrier.

In such cases, customers may be required to open a claim with their local postal service or delivery provider and provide the corresponding claim reference number.

Once the claim has been reviewed and validated, Gleeffyn may offer a replacement shipment when appropriate.

Restocking Fee

A 30% restocking fee may apply to approved returns. This fee covers inspection, handling, processing, and inventory management costs associated with returned merchandise.

The applicable fee will be deducted from the final refund amount.